We’re open Monday through Friday from 5:00 AM to 5:00 PM PT.įor October 1517, we’re extending our hours to be open from 5:00 AM to 9:00 PM PT. Select your product below and follow the steps to get the help you need from the right person. Read Also: When Do Taxes Need To Be Filed 2022 What Is The Turbotax Phone Number Customer service representatives are not in a position to contradict the advice provided by a tax professional. If you are working with a tax professional through TurboTax, you are likely going to need to work with that individual regarding issues that you are having with their advice. You may need to contact the manufacturer or use a different device with TurboTax products. If your computer or device is incompatible with TurboTax, a customer service agent may be able to suggest a workaround, but he or she cannot be responsible for completely resolving the issue with third-party products. They have no control over your tax return once it has been submitted to the tax authority and they are unable to expedite a refund. They cannot mediate between you and the IRS or state tax authorities. TurboTax customer service representatives are not tax or legal professionals and they cannot provide advice on tax matters. The collaboration, adaptability, and responsiveness have all been key factors to ensure that our needs as a client and the needs of our patients/practices are met. With the support of the Working Solutions team, we have been able to meet the expected levels for KPIs consistently. This sets their clients up for success all along the way, and the results they produce are second to none. It made me feel very secure that the people interacting with my customers were well prepared. I was impressed by the rigorous training and onboarding and passing off to the operations team. TurboTax customer service representatives can resolve most customer issues, including providing troubleshooting and technical support, assisting customers with choosing the type of tax return package best suits their financial situation, billing issues, checking on the status of a submitted tax return and assisting with things like hacked accounts or suspected identity theft. None of the above steps have worked, the problem is still present and occurs with any PDF file that I try.Īlso note: This problem has not always existed on this computer, I was able to convert PDFs to word documents less than 2 months ago.How to contact TurboTax Canada support / TurboTax Support Canada I have uninstalled Acrobat XI then run the "AdbeArCleaner_v2.exe", then reinstalled Acrobat XI I have uninstalled and reinstalled Acrobat XI I have repaired Acrobat XI using the control panel -> Programs and Features -> Uninstall/Repair I have repaired Acrobat XI using the Help -> "Repair Acrobat Installation" I have tried optimizing the individual PDFs and making sure they are "Accessible" by running the accessability report and fixing issues and by adding tags Things I have tried already based on suggestions in other threads: Even simple word documents with only a few letters of text that I have converted to PDF with word then attempted to reconvert to Word docs using Acrobat XI. This happens with any PDF document that I try. will get to the step "Preprocessing file for export." and will then be immediately followed by the error message "Save As failed to process this document. I noticed yesterday that any PDF that I try to save as a word document, powerpoint, excel spreadsheet etc.
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